Frequently Asked Questions (FAQs)

Welcome to DAYDOW's FAQ page. Here, you'll find answers to some of the most common questions about our products and policies. If you have any additional questions or need further assistance, please feel free to contact us.

Products

Q: What products do you sell?
A: We specialize in Home Decor, especially Lighting.

Shipping

Q: What are your shipping costs?
A: Free shipping on all orders – no minimum spend.

Q: How long until I receive my order?
A:

Processing: 1-3 business days (Mon-Fri, excluding UK holidays).
Delivery: 6-7 business days after processing (total 7-10 business days from order date).

Q: Can I track my order?
A: Yes! Once your order has shipped, we'll send you an email with tracking information so you can follow its journey.

Q: Do you offer expedited shipping?
A: Not currently. We focus on fast, free standard shipping for all customers.

Returns & Refunds

Q: What’s your return policy?
A:

30-day returns for unused items in original packaging.
Non-returnable: Customized items & gift cards.
Full details: Return Policy.

Q: What if my item is damaged?
A: Contact us within 30 days of delivery at contact@daydow.com with:

Photos of the damage + packaging.
Your order number.
We’ll replace or refund immediately.

Payments

Q: What payment methods do you accept?
A: Visa, Mastercard, American Express, Apple Pay, Google Pay, and Klarna via secure Shopify Payments.

Q: Will I be charged customs fees?
A: No extra charges – all import fees are included in your order total.

How can I contact DAYDOW for further assistance?

You can reach our customer service team at:

Doing Business As: DAYDOW

Contact Form: click here

Phone: +44 7515 203695

Email: contact@daydow.com

Address: Dolphin Square, Chichester Street, London, England, SW1V 3NQ, United Kingdom

Work Hours: 09:00 AM to 06:00 PM GMT (Monday to Friday)

Emails get an answer within 24h.