Payment Policy
1. Accepted Payment Methods
We accept payments through Shopify Payments, including:
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Credit/Debit Cards: Visa, Mastercard, American Express
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Alternative Methods: Apple Pay, Google Pay, Klarna
2. Order Processing & Currency
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All transactions are processed in GBP (British Pound Sterling).
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Non-GBP cards will be charged at your bank's exchange rate.
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You will receive an email confirmation with receipt immediately after purchase.
3. Billing Information Requirements
You must provide:
-Accurate billing address matching your payment method
-Current email address for order communications
-Valid payment details
Failure to provide correct information may delay or cancel your order.
4. Fraud Prevention Measures
To protect all customers, we:
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Verify orders with billing/shipping address mismatches
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May request ID verification for high-value orders
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Reserve the right to cancel suspicious orders (e.g., bulk purchases from new accounts)
If your order is flagged, we’ll contact you at the email/phone provided.
5. PCI DSS Compliance
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All payments are processed through Shopify’s PCI-compliant system (Level 1 certification).
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We never store or access your full credit card details.
Learn more about Shopify’s PCI compliance here.
6. Billing Errors & Disputes
If you notice:
-Unauthorized charges
-Incorrect amounts charged
-Duplicate billing
Contact us immediately at: contact@daydow.com
Include your order number and payment receipt for faster resolution.
7. Refund Processing
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Refunds are processed per our Return Policy.
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Approved refunds appear in 5-10 business days (varies by bank).
8. Subscription/Recurring Payments
Not currently offered – all purchases are one-time transactions.
Get in touch
Doing Business As: DAYDOW
Contact Form: click here
Phone: +44 7515 203695
Email: contact@daydow.com
Address: Dolphin Square, Chichester Street, London, England, SW1V 3NQ, United Kingdom
Work Hours: 09:00 AM to 06:00 PM GMT (Monday to Friday)
Emails get an answer within 24h.